At The Hookah Express, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your satisfaction.
Eligibility for Return: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Time Frame for Return: You may return your item within 14 days of the delivery date. After 14 days, we cannot offer a refund or exchange.
Refund Process: Once we receive your return, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Return Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges: If you need to exchange an item for a different size or color, please contact us at [email protected]. We will be happy to assist you with the exchange process.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue and provide a replacement or refund.
Cancellations: If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet shipped.
Please note that certain items, such as tobacco products and opened hookahs, are not eligible for return due to health and safety reasons.
If you have any questions or concerns regarding our return policy, please contact us at [email protected]. We will do our best to assist you in any way possible.
