At Hookah Express, we strive to provide fast and reliable shipping to all of our customers. We ship to locations within the United States and offer a range of shipping options to fit your needs.
Processing Time: Our team will process your order within 1-2 business days after the order has been placed. During peak seasons or holidays, processing time may be extended due to high order volumes.
Shipping Options: We offer a variety of shipping options to fit your needs:
Please note that delivery times may vary based on your location, shipping carrier, and weather conditions.
Shipping Costs: Shipping costs will vary depending on your order total and the shipping method you select. Shipping costs will be calculated and displayed during the checkout process.
Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by visiting the carrier’s website and entering your tracking number.
Delivery Issues: If your order is lost, damaged, or delayed during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.
At Hookah Express, we are pleased to offer international shipping to our customers outside of the United States. However, please be aware that international shipping may be subject to additional fees and taxes, as well as customs regulations that may affect the delivery time of your order.
Shipping Costs: Shipping costs for international orders are calculated based on the destination country and the weight of the package. These costs will be displayed at checkout and are the responsibility of the customer to pay.
Customs and Duties: Please note that customs and import duties may be charged by the destination country’s customs office upon the arrival of the package. These fees are the responsibility of the customer and are not included in the shipping costs or the price of the products. We recommend that you check with your local customs office for more information on any applicable fees.
Delivery Time: International shipping delivery times may vary depending on the destination country, customs regulations, and other factors beyond our control. Please allow up to 2-4 weeks for delivery of your order. However, some orders may take longer due to customs processing times or other delays.
Shipping Restrictions: Some products may not be available for international shipping due to certain restrictions or regulations in the destination country. We will notify you if any of the products in your order cannot be shipped to your location.
Returns and Exchanges: Please note that international orders are final sale and are not eligible for returns or exchanges.
If you have any questions or concerns regarding our shipping policy, please contact us at [email protected].
